1. Introduction
Bu88 is a trusted online betting and gaming platform for users in Bangladesh. This Privacy Policy explains how bu88 collects, uses, and protects your personal information.
By using the bu88 platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using the platform.
This policy applies solely to bu88's website and mobile app. bu88 is not responsible for any third-party websites or services.
This Privacy Policy is written in Bengali so that our Bangladeshi members can easily understand it. For any questions, email us at support@bu88-baji.com.
2. What Types of Data We Collect
Bu88 collects your data for various purposes. Full details are outlined below:
Directly Provided Information
Information you provide when registering or using your account:
- Full Name & Date of Birth
- Email Address & Mobile Number
- Residential Address
- National ID or Passport Number (for KYC verification)
- Payment Information (bKash/Nagad number, etc.)
Automatically Collected Data
Information collected automatically while using the platform:
- IP Address & Device Information
- Browser Type & Operating System
- Page Visits & Session Duration
- Cookies & Local Storage Data
- Betting History & Gaming Activity
| Data Type |
Purpose of Collection |
Retention Period |
| Identity Information |
KYC Verification |
5 years after account closure |
| Transaction Data |
Financial Records |
7 Years (Legal Requirement) |
| Gaming Logs |
Dispute Resolution |
3 Years |
| Cookie Data |
Experience Improvement |
Up to 1 Year |
3. How Your Information Is Used
Bu88 uses your data solely for specific, legitimate purposes. Under no circumstances is your data used without authorization.
- Account Management: To create, verify, and manage your account.
- Payment Processing: To process deposits and withdrawals securely.
- Service Quality Improvement: To improve the platform based on your preferences.
- To ensure your security: To prevent fraud, money laundering, and other criminal activity.
- Customer Support: To resolve your issues and provide support.
- Legal Compliance: To comply with regulatory authority requirements.
- Personalized Offers: To show you relevant bonuses and promotions based on your preferences.
Bu88 will never sell your information to advertisers or unrelated third parties. That is our commitment.
4. Data Storage & Security
Your data is stored in secure data centers. bu88 employs industry-standard security technology.
Security Layers
- 256-bit SSL/TLS encryption across all communications.
- Database storage secured with AES-256 encryption.
- Two-factor authentication (2FA) available.
- Regular security audits and penetration testing.
- Suspicious activity detection system.
Data is never held longer than necessary. Once legal retention periods expire, it is securely deleted.
5. Sharing Information with Third Parties
Bu88 does not generally share your information with third parties. However, limited data sharing may occur in the following circumstances:
- Payment Processors: With payment gateways such as bKash, Nagad, and others to process transactions.
- Legal Authorities: In response to a valid request from a court or regulatory authority.
- Fraud Prevention: With authorized fraud prevention services.
- Business Transfer: In the event of a bu88 merger or acquisition.
All third parties with whom data is shared are contractually bound to uphold bu88's privacy standards.
6. Cookie Policy
Bu88 uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience.
Cookie Types
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your preferences (language, theme).
- Analytics Cookies: Helps us understand how the site is being used.
- Marketing Cookies: Used to show you relevant offers.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
7. Your Rights
As a bu88 member, you have specific rights over your personal data:
Right of Access
You have the right to view the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances.
Right to Data Portability
You have the right to receive your data in a structured, portable format.
Right to Object
You may object to your data being used for marketing purposes.
To exercise any of these rights, email us at support@bu88-baji.com. Your request will be processed within 72 hours.
8. Minor Protection
Bu88 is strictly for users aged 18 and above. The privacy and protection of minors is something we take very seriously.
- Bu88 does not knowingly collect data from minors.
- If a minor is found to have created an account, all associated data is deleted immediately.
- If parents suspect their child has created an account, please notify us immediately.
To report any concerns involving minors, contact us directly at support@bu88-baji.com. We will treat it as the highest priority.
9. Security Measures
Bu88 uses industry-leading technology to protect your data. That said, no internet connection can guarantee 100% security — this is something all users should be aware of.
Stay Vigilant
- Use a strong password and update it regularly.
- Avoid logging in over public Wi-Fi.
- Never share your login credentials with anyone.
- If you notice any suspicious activity, please notify us immediately.
- Be cautious of phishing emails or messages.
10. Changes to the Privacy Policy
Bu88 may update this Privacy Policy when necessary. In the event of changes:
- You will be notified at your registered email at least 7 days before any changes take effect.
- The "Last Updated" date at the top of the page will be revised.
- You will be notified at login whenever significant changes are made.
Continued use of the platform after any changes constitutes acceptance of the updated policy.
11. Contact & Complaints
For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection team:
- Email: support@bu88-baji.com
- Live Chat: Chat button at the bottom-right corner of the platform
- Response Time: Responses are typically provided within 24 to 48 hours.
When submitting a privacy complaint, please include "Privacy Complaint" in the subject line along with your account number. This will help us resolve your issue faster.
FAQ
No, bu88 never sells your personal data to advertisers or third parties. Your data is used solely for operating our services and meeting legal obligations.
Retention periods vary by data type. Transaction records are kept for 7 years as required by law. Other data is deleted once it is no longer needed. See the table above for full details.
Yes, you can request deletion of your data. However, information subject to legal obligations must be retained for a specified period. Send your request to support@bu88-baji.com.
Yes, bu88 uses several types of cookies, including essential cookies (for login), functional cookies, and analytics cookies. You can manage cookie preferences through your browser settings.
Contact us immediately via live chat or at support@bu88-baji.com. We will lock your account and launch an investigation right away. You should also change the passwords for your email and payment accounts.